DIGITHOOK ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our WhatsApp Business API, automation, and communication services.
By accessing or using DIGITHOOK services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
a. Personal Information
We may collect the following information:
• Full Name
• Email Address
• Mobile Number
• Business Information
• Billing Information
• Payment Details (processed through secure third-party payment providers)
b. Non-Personal Information
We may automatically collect:
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Session Information
c. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website performance
• Analyze user behavior
• Enhance user experience
• Measure marketing effectiveness
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Provide and manage our services
• Create and maintain user accounts
• Process payments and subscriptions
• Deliver customer support
• Send service-related notifications
• Improve platform functionality
• Analyze website performance
• Prevent fraud and unauthorized activities
• Comply with legal obligations
3. INFORMATION SHARING
We do not sell, rent, or trade personal information.
We may share information with:
• Payment Processing Providers
• Hosting and Cloud Service Providers
• Meta Platforms and WhatsApp Services
• CRM and Communication Service Providers
• Government Authorities when legally required
4. WHATSAPP BUSINESS API DATA
DIGITHOOK may process customer communication data solely for the purpose of providing WhatsApp Business API and automation services.
Users are responsible for obtaining all necessary customer consents before collecting, storing, or processing customer information through our platform.
5. DATA SECURITY
We implement commercially reasonable security measures including:
• Secure Servers
• Access Controls
• Data Encryption where applicable
• Network Security Monitoring
However, no online system can guarantee absolute security. Users acknowledge that internet-based services carry inherent security risks.
6. DATA RETENTION
We retain personal information only for as long as necessary to:
• Provide services
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
Information may be deleted, anonymized, or archived after it is no longer required.
7. YOUR RIGHTS
Subject to applicable laws, you may:
• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request information regarding data processing
Requests may be submitted to our support email.
8. THIRD-PARTY SERVICES
Our platform may integrate with third-party services including:
• Meta Platforms
• WhatsApp Business Platform
• Payment Gateways
• Cloud Infrastructure Providers
DIGITHOOK is not responsible for the privacy practices of third-party services.
9. CHILDREN'S PRIVACY
DIGITHOOK services are intended only for users who are at least 18 years of age.
We do not knowingly collect information from minors.
10. INTERNATIONAL DATA PROCESSING
Your information may be processed and stored on servers located in different regions depending on our infrastructure providers and service partners.
11. CHANGES TO THIS PRIVACY POLICY
DIGITHOOK reserves the right to modify this Privacy Policy at any time.
Updated versions will be posted on our website with a revised effective date.
12. CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact:
DIGITHOOK
Email: digithookai@gmail.com